Notes from production.
Practical writing on automation as it is actually run: RPA, document AI, agentic systems, governance and the people who make them work.
Where invoice automation actually breaks, and how to design for it.
Most accounts payable bots fail on the same six things. None of them are extraction accuracy. A field guide to the failure points and the design choices that prevent them.
Read the articleWhere invoice automation actually breaks, and how to design for it.
Most accounts payable bots fail on the same six things. None of them are extraction accuracy. A field guide to the failure points and the design choices that prevent them.
5 min readRead Agentic AIAgents and bots are not rivals. Here is how they divide the work.
LLM agents did not make RPA obsolete. They made it more useful. A practical split: what to give a deterministic bot, what to give an agent, and how the two should talk to each other.
4 min readRead Discovery and CoEHow to choose your first ten automations.
A scoring method that weighs volume, stability, data quality and business pain, and why the obvious candidate is often the wrong first one.
4 min readRead RPAAttended or unattended? A decision guide for your first bot.
The choice shapes licensing, infrastructure, exception design and how users experience the automation. Six questions that settle it.
4 min readRead IndustriesKYC onboarding in BFSI: what a well-run automation looks like.
Document capture, sanctions screening, maker-checker and audit evidence, assembled into a flow that regulators and operations both accept.
4 min readRead Managed AutomationThe bot went live. Now what? A runbook for the first 90 days.
Hypercare, monitoring, SLAs and the handover from the build team to the people who will keep the automation healthy.
4 min readRead PlatformsPower Automate or UiPath: how we decide for a Microsoft-heavy estate.
Licensing, governance, connector coverage and the kind of processes each platform handles well. A decision framework rather than a verdict.
3 min readRead Discovery and CoEA CoE that scales: governance without the bottleneck.
Federated delivery with central standards. How to set up intake, design review, reusable components and reporting so the pipeline keeps moving.
4 min readRead IndustriesClaims intake in healthcare and insurance: handling the messy ten percent.
Handwritten forms, attachments in the wrong order, policy numbers that do not resolve. Designing intake automation for the cases that are not clean.
3 min readRead RPAException handling is the product.
Business exceptions, system exceptions, retries and escalation. The part of bot design that decides whether the automation survives contact with production.
4 min readRead PlatformsMigrating automation platforms without breaking production.
Inventory, triage, rebuild versus convert, parallel running and cutover. A sequence that keeps bots running while the estate moves.
4 min readRead People and TalentHire, train, deploy: building an automation team that stays.
Roles, career paths and the mix of engineers and analysts that keeps an in-house programme running after the consultants leave.
4 min readRead Agentic AIGuardrails for LLM agents in back-office work.
Tool allow-lists, approval thresholds, evaluation harnesses and version control. The controls that let an agent near a system of record.
4 min readRead IndustriesShared services and BPO: automation that improves margin, not just headcount.
Where automation changes the unit economics of a shared services centre, and how to price and report it so the business case holds.
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Find your first ten automations in two weeks.
A structured discovery sprint that maps your processes, scores them for automation potential and hands you a prioritised roadmap with effort and payback for each.